Return & Refund
Return & Refund Policy
At HomeCareHubShop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return and refund process. Please read our Return & Refund Policy below to understand how to return products and request a refund.
1. Return Eligibility
You may return an item within 7 days from the date of delivery if:
- The product is unused, unopened, and in its original packaging.
- The product is damaged or defective upon receipt.
- You received the wrong item or there was an error with your order.
Items that are used, opened, or damaged due to misuse will not be eligible for return or refund.
2. Non-Returnable Items
The following items are non-returnable:
- Perishable items (such as cleaning sponges, certain cleaning cloths, etc.).
- Personalized or customized products.
- Products marked as final sale or clearance.
If you’re unsure whether an item is eligible for return, please contact our customer support team before returning it.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Customer Support: Reach out to us at support@homecarehubshop.com to inform us about the return and provide your order number and reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization and instructions for shipping the item back to us.
- Pack the Item: Carefully pack the item in its original packaging to prevent damage during transit.
- Ship the Item: Ship the item back to the address provided by our customer support team. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund. Here’s how the refund process works:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow up to 5-7 business days for us to process the return and issue the refund once we receive the returned item.
- Refund Amount: We will refund the full purchase price of the item, minus any applicable return shipping fees (unless the return is due to an error on our part or a defective product).
5. Exchange Policy
We do not offer direct exchanges. If you would like to exchange an item for a different product, please follow the return process to return the item and place a new order for the item you would like instead.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt of the product. Provide clear photos of the damage or defect, along with your order number. We will offer you a full refund or replacement at no extra cost, and we will cover the return shipping costs for defective items.
7. Late Returns
We are unable to accept returns after 7 days from the date of delivery. After this period, we will not be able to offer a refund or replacement unless the product is defective.
8. Cancellations
Orders can only be canceled before they are shipped. If you wish to cancel your order, please contact us as soon as possible. Once the order has been processed and shipped, it cannot be canceled.
9. Customer Support
If you have any questions about our return and refund policy or need assistance with a return, please don’t hesitate to contact our customer support team:
- Email: support@homecarehubshop.com
We value your satisfaction!
At HomeCareHubShop, we want to ensure that you are happy with every purchase. If you have any issues with your order, we are here to assist you. Please don’t hesitate to reach out to our team for help with returns or refunds.
Thank you for shopping with HomeCareHubShop!
