Shipping Policy
Shipping Policy
Thank you for shopping at HomeCareHubShop! We are committed to providing you with a smooth and reliable shipping experience. Below, you’ll find details about our shipping policy, including shipping methods, costs, delivery times, and more. If you have any questions, feel free to contact our customer service team for assistance.
1. Shipping Methods & Delivery Times
We offer several shipping methods to ensure that your orders are delivered in a timely manner. The actual delivery time depends on the shipping method chosen and the destination address. Below are the standard shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Same-Day Shipping: Available for orders placed before 12:00 PM (local time), subject to stock availability and shipping area.
Note: Business days exclude weekends and holidays. Delivery times are estimates and may vary based on factors such as weather, holidays, or shipping carrier delays.
2. Shipping Costs
Shipping costs are calculated based on the weight of the products and the delivery destination. During checkout, you will be able to view the exact shipping charges for your order before finalizing the purchase.
- Free Shipping: We offer free standard shipping on orders over $50 within the same country (specific to the country of purchase).
- International Shipping: We do offer international shipping to select countries. International shipping rates will be calculated at checkout based on the destination address.
3. Order Processing Time
- Orders are processed 1-2 business days after your payment is confirmed. You will receive a confirmation email once your order has been processed and shipped.
- Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping Address
- Please ensure that the shipping address provided is correct and complete. HomeCareHubShop is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
- If you realize that you've provided an incorrect address, please contact us as soon as possible to update the shipping details before the order is shipped.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email, which you can use to track your order’s progress online. You can check the status of your shipment through the tracking link provided by the carrier.
6. Shipping Restrictions
- PO Boxes: We may not be able to ship to PO Box addresses depending on the carrier.
- International Orders: Some products may not be eligible for international shipping due to restrictions in certain countries. Please check availability at checkout.
- Remote Areas: Certain remote or rural areas may experience longer delivery times or additional shipping fees. If this applies to your order, you will be notified.
7. Damaged or Lost Shipments
If your package is damaged or lost during shipping, please contact our customer service team immediately at support@homecarehubshop.com. We will work with the shipping carrier to resolve the issue and, if applicable, offer you a replacement or refund.
8. Delivery Delays
While we strive to deliver all orders on time, some factors may be out of our control, such as extreme weather conditions, carrier delays, or public holidays. If your order is delayed, please allow a few extra days for delivery. You can also check the tracking number for updates.
9. Local Taxes & Duties
- For international orders, the recipient may be required to pay customs duties, taxes, or fees based on local regulations. These fees are not included in the shipping cost and are the responsibility of the customer.
- Please check with your local customs office for more details about potential import taxes or fees.
10. Returns and Exchanges
If you are not satisfied with your order, please refer to our Return & Refund Policy for instructions on how to return or exchange products. Any shipping charges incurred for returning an item are the responsibility of the customer unless the item is defective or we made an error in fulfilling your order.
